Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for heavy DJ equipment?
Standard shipping typically takes 3-5 business days. For heavy items like speakers and flight cases, we use specialized freight partners to ensure safe delivery, which may extend the timeline by 2 days.
What is your return policy on opened software or controllers?
Hardware can be returned within 30 days if in original packaging. However, software, license keys, and hardware bundled with activated software cannot be returned once the seal is broken or the code is registered.
Do you offer international shipping for global tours?
Yes, we ship to over 50 countries worldwide. International rates and import duties are calculated at checkout based on the destination and weight of the gear.
Are the products covered by a manufacturer warranty?
Absolutely. All new equipment sold through Disc Jockey Music includes a full manufacturer warranty. We are an authorized dealer for all brands listed on our site.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your gear's journey to your booth.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm and Klarna to help you build your dream setup over time.